![]() ![]() ![]() For conference mode to work, agents in the Call queue must use one of the following clients: The latest version of the Microsoft Teams desktop client, Android app, or iOS app. The Dispatch calls to busy agents option is disabled, so the agent that is already engaged isnt considered available (even if the Call waiting feature is. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group. Conference mode is an option in Call queues that significantly reduces the amount of time it takes to connect Teams VOIP calls and PSTN calls to an agent. Under Call answering rules, select Calls ring me. ![]() Select Settings and more next to your profile picture at the top of Teams. If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams. The problem is that let say during weekends those engineers not always have their teams client installed are set as online. Moreover, if there is any error message when the call got disconnected, please send us a screenshoot of the complete error message for analysis. Outside office hours can get their call forwarded to a standby engineer (press 1 at IVR), when you press 1 the cass is forwarded to a call queue with 1 (or more) standby engineers in. Try to redirect the call to a different agent and see if there is the same problem. The default is set to 20 seconds.ĭial * followed by the forwarded-to phone number.Įxample: *34*10*14257222217 (ring me 10 seconds and if unanswered forward to 14257222217 or *34*14257222217 (ring me for 20 seconds – default and if unanswered forward to 14257222217). Ask this agent try to answer the call from a different supported client and check the result. After conference mode is enabled on a call queue, calls will benefit from the faster connection time if they’re received via one of the following methods: VoIP calls from another Microsoft Teams desktop client Calling Plan PSTN calls Direct Routing PSTN calls For all other. This time must be rounded to the next 10 and can be up-to 60 seconds. Agents who aren’t in the call routing list won’t receive calls. If the caller hears a ring tone 4 times or a fast busy tone, this indicates the setting had been successful. To forward calls to your voice mail, set a forward-to phone number redirecting to your office phone. You have the ability to do this for all forwarding settings.Įxample: *33*+14257222217 or *33*14257222217 We have discovered in the scenario of adding users to multiple call queues that if those queues have calls waiting, the users will receive simultaneous calls from each queue once they become 'available' (using presence based routing with round robin and/or longest idle). The phone number can be in E.164 format or a dial string that will be converted based on your dial plan. Forward alwaysĭial *33* followed by the forwarded-to phone number. Note: the following device models currently don’t support Call Forwarding: Yealink T30, Yealink T30P, Cisco 6821, Poly Trio 8500, Poly Trio 8800, and AudioCodes IP Phones. ![]()
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