![]() ![]() software (file): Microsoft Word 97 DOC format was introduced in 1996 and can still be read by text editors in 2021 (25 years and counting) hardware (data storage): CD optical discs were introduced in 1982 and most current optical drives can still read them in 2021 (39 years and counting) hardware (connector): USB-A plug is used since 1996 from USB 1.0 to USB 3.2 and is still used by most manufacturers in 2021 (25 years and counting) General examples of backward compatibility despite several innovations : This is why innovation must always come hand in hand with backward compatibility. ![]() Most users are regular people or SME (small and medium-sized entreprises) who need IT tools to execute a task in a stable and long-term IT environment. ![]() Most IT users are not tech enthusiasts or geeks who live only to see the next innovation for the sake of innovation itself. One of them is to (at least) allow backward compatibility, especially when it comes wih inter-hardware or inter-software technology and protocols. There are some basic standards in the IT hardware and software industry. I am sorry to remind Adobe of something very basic it seems to have forgotten: we are the customers, we are paying and we deserve minimal standards regarding software quality and customer support level.Īdobe should remember that it is nothing without its customers. Why (and how) on earth would (and could) Epson modify and Adobe software source code ? Completely ridiculous.Īdobe Photoshop is not a finished software and Adobe customer support is inefficient and disrespectful. On top of that, he didn't solve the problem and tried to shift the reponsability onto Epson despite the problem being entirely within the Adobe Photoshop software. Despite having asked 8 times to continue the conversation via e-mails, the second human (Him*****) kept on answering me on the chat. The specialized english-speaking Photoshop agent starts an e-mail conversation The case is transferred to a specialized english-speaking Photoshop agentģ. I submit my initial request on the chatĢ. After the chatbot, the first human (Ali***), explained the procedure:ġ. I tried to find the Adobe Support e-mail address. I tried to find a solution on the Adobe Help Center, the Adobe Support Community forum and on the web. they programmed the scanning software (Epson Scan) with standard communication protocols built-in they manufactured the Epson Perfection V370 Photo scanner Epson is one of the main international manufacturer of scanning equipment. Scanning and editing images is one of the main use of Adobe Photoshop. We pay Adobe because we need a premium product and a decent customer support (otherwise free open-source alternatives like GIMP would do). We need to scan from Adobe Photoshop with the Epson Scan software. The only way to scan from Adobe Photoshop is: File > Import > WIA. hardware: scanner Epson Perfection V370 Photo I hope that by telling my very bad experience with the Adobe Photoshop product and the customer support, I will avoid others to suffer from the same fate (and maybe, possibly make Adobe a better company). ![]()
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